Effective Date: 26 May 2025

Business Name: MindSynct Hypnotherapy

Contact Email: connect@mindsynct.com

1. Who I Am

I operate as a sole practitioner under the name MindSynct Hypnotherapy, offering clinical Cognitive Behavioural Hypnotherapy (Hypno-CBT®) and related psychological wellbeing services. I am trained through a programme approved by the British Psychological Society (BPS) and currently provide services online by appointment only.

I am based in the UK and registered with relevant professional bodies that require adherence to ethical and confidentiality standards.

I act as the data controller for any personal information collected through this website or in connection with my services.

2. Information I Collect

• I may collect the following personal data:
  
  - Name, email address, phone number
  - Details provided through contact, intake, or feedback forms
  - Information relevant to your therapy sessions or assessments
  - Appointment scheduling data
  - Technical data (e.g. IP address, browser type via cookies)

3. How Information Is Collected

Your data may be collected when you:

Complete a contact form on my secure website

• Submit a Google Form (e.g., intake or feedback)

• Book a session via SimplyBook.me or Acuity

• Communicate with me via email (hosted by GoDaddy)

• Attend online sessions via Google Meet

• Make a payment via Stripe (a secure online payment platform)

• Engage with my website or social media (e.g., Instagram)

4. How Your Information Is Used

Your data is used to:

- Communicate and respond to your enquiries
- Deliver therapy or related services
- Schedule and manage appointments
- Maintain clinical records in accordance with ethical standards
- Comply with legal, tax, and insurance obligations
- Improve website and service delivery

Your personal data is never sold or shared for marketing purposes.

5. Legal Bases for Processing

I process your data under the following lawful bases:

- Consent – when you voluntarily provide information
- Contract – to provide the services you request
- Legal obligation – to comply with health, tax, or regulatory requirements
- Legitimate interests – to manage and improve my services

6. Third-Party Services

I use trusted third-party providers to support service delivery, including:

- GoDaddy – email and domain hosting
- Squarespace – website and integrated forms
- Google Forms – for client intake and feedback
- Calendly / Acuity – appointment scheduling
- Google Meet – for online sessions
- Instagram (Meta) – for social engagement

These platforms are responsible for their own data protection practices and comply with relevant data protection laws, including GDPR where applicable.

I only share the minimum necessary personal information required to deliver my services, and I ensure that all data is handled and stored securely.

7. Confidentiality in Therapy

All information shared in sessions is treated with strict confidentiality, in line with professional ethics. I will not disclose your information without your consent, except:

- Where required by law
- Where there is a serious risk of harm to yourself or others
- When ordered by a court

Wherever possible, I will discuss any need to share information with you in advance.

8. Data Security

I take reasonable steps to protect your personal data, using secure platforms, password protection, and encryption where appropriate. Records are stored in GDPR-compliant systems.

9. Data Retention

Data is retained as follows:

- Client records: up to 7 years (for professional and insurance purposes)
- Enquiries: up to 12 months (unless therapy commences)
- Mailing list (if used): until you unsubscribe

10. Your Rights

You have the right to:

- Access a copy of your personal data
- Request correction or deletion
- Withdraw consent (where applicable)
- Object to or restrict how your data is used
- Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, contact me at: connect@mindsynct.com

11. Cookies

This site uses cookies and similar technologies to:

- Enable essential site functionality
- Track analytics (e.g., Google Analytics)
- Support third-party integrations (Calendly, Google Forms, Instagram)

By continuing to browse the site, you consent to the use of cookies. You can manage or disable cookies through your browser settings, though some site features may be affected.

12. Updates

This policy may be updated periodically. The latest version will always be available on this page.

Contact Details

Office Address:
4th Floor, Silverstream House
45 Fitzroy Street, Fitzrovia
London, W1T 6EB

Sessions available online – by appointment only.
Email: connect@mindsynct.com
Tel: +44 (0) 7503 123 100